Lunch Session: A View From The Outside: Managing Disruptive Change in Your Industry

Monday, April 13

12:00 pm - 1:30 pm


Lunch will be served from 12:00pm to 12:30pm. Rishad Tobaccowala will then address the following issues: How are other industries approaching the challenge of customer engagement and loyalty, using "experience" as the lever? What can we apply to the healthcare setting?



Rishad Tobaccowala

Chief Strategist
Publicis Groupe