Keeping patients within the care network, when appropriate for the patient, allows for more proactive care coordination and improved monitoring of quality care, which also reduces costs. However, keeping patients within the prescribed network can be a challenge.

The following five steps can effectively and significantly increase patient retention:

1. Define the network
2. Evaluate why patients are leaving the network
3. Communicate with physicians
4. Analyze why you're losing patients in real-time
5. Optimize the network

Read more about the five steps via Becker’s Hospital Review.

If you have questions about referral management and/or client retention, we’re happy to share our thoughts, keep in touch with us via our social profiles.