Blog

Improve Patient Service and Engagement
Integrated contact centers become a consistent voice of the organization along the patient’s entire journey. With a comprehensive resource at their fingertips, representatives can access information typically isolated across multiple facilities and locations.

Acquiring Patients Means Treating Them as Consumers
Meeting the demands of a digital marketplace is key for providers to meet their patient acquisition goals. And though most healthcare organizations now recognize the influence of connected consumers, some struggle with where to begin.

Providence Health & Services successfully scales digital solution to improve patient experience 
Discover how Providence Health & Services leaders worked with AVIA and its health system network to confidently select and scale the right digital solution to improve patient experience with meaningful results.

AVIA's Guide to Scaling Healthcare Innovation
Whether you are leading healthcare innovation programs or implementing new digital solutions, this guide will provide you with essential building blocks to leverage healthcare innovation and achieve enterprise-wide transformation.

CRM for Healthcare: The Person Behind the Patient
Customer Relationship Management (CRM) helps you understand the person behind the patient on the road to achieving meaningful clinical and administrative outcomes.

Equipping Health Executives for Success
Senior Executives at health organizations increasingly must understand the strategic relevance of IT in their businesses' strategies. To survive and thrive in today's market, a health organization's executive leaders must consider IT a key component of a successful business's strategic plan.

Finding Inspiration
Change agents provide insight and inspiration to HX360 Executives 

Trump advisor Michael Leavitt: ACA will be repealed in first 100 days, repalced with bipartisan support 
Predicting next steps to repeal and replace the ACA 

Where some health systems are betting big on digital
The story of how Healthcare met Digital has all the hallmarks of a bestseller: old meets new, worlds collide, and nothing is ever the same again. This story is still in its early chapters, and the decisions health systems make today will influence their financial success in the years to come. New entrants threaten to rewrite the story if traditional delivery systems are slow to adapt.

#AIM2INNOVATE: What do healthcare consumers want (for the holidays)?
Reviewing the current state of healthcare to engage in deeper dialogue what really matters.

IT Exec to EHR Vendors: We need these 7 features to put genetic data to work at the point of care
Penn Medicine’s Brian Wells puts out a call to technology companies to incorporate new functionalities that could vastly improve how physicians personalize care and eradicate killer diseases.

Phoenix Children's CIO on the upsides of Lean IT modernization
Tasked with accomplishing what takes some health systems $100 million with less than $10 million, the IT shop conceived a new approach that saved $4.5 million a year and streamlined IT infrastructure management.

HIMSS17 Coverage: Hospital Purchasing trends of 2016
There are four trends that have been seen over the course of 2016 throught the data collected from HIMSS Analytic's hospital database

Buddying up: Learn from the "Ivy League" in healthcare to improve your own organization
Top 10 tips for how organizations can benefit from buddying with organizations that have achieved exemplar status to benchmark themselves and understand the progress they are making 

New HIMSS Analytics Essentials Brief highlights organizational approaches toward emerging field of precision medicine
The Precision Medicine Study provides a high level view of how healthcare organizations are approaching the use of technology to address disease treatment and prevention that takes into account variability in genes, environment and lifestyle for each individual. 

Revenue Streams Continue to Grow; Revenue Sources Continue to Shift
Healthcare is shifting outside of hospital walls, see how healthcare providers are reacting to changing circumstances

4 critical focal points for healthcare innovation, Part 2: Operations 2.0
Healthcare systems and providers are facing a perfect storm of challenges: new regulations, increased competition, value-based payment models, an overwhelmed workforce, and incredible transformation due to emerging technologies. Creating efficient care delivery operations is imperative. But how?

4 critical focal points for healthcare innovation, Part 3: Patients as Consumers
Smarter, faster, on-demand functionalities are revolutionizing every industry. When applied to healthcare, there are a few vital areas in which technology can help meet the needs of both patients/consumers and healthcare system organizations.

Obstacles to Innovation in Healthcare: Twitter Chat Highlights
A week before HIMSS16, the #HCLDR, #HIMSS16 and #HX360 communities participated in a lively discussion on why healthcare has been so reliant on keeping the status quo—and how we can continue to push the innovation envelope. 

4 critical focal points for healthcare innovation, Part 1: Chronic and behavioral care
The number of U.S. citizens living with one or more chronic conditions is expected to increase to 171 million by 2030. What can be done to face this “invisible epidemic?” Two important factors, care management and patient engagement, are poised to benefit from some very promising emerging technologies.

The Science of Healthcare Innovation: Interview with Dr. George Day, Part 2
Picking up where the first installment of the interview between HX360 CEO Roy Smythe and Dr. George Day left off, the second part addresses the art of executing on innovation

The Science of Healthcare Innovation: Interview with Dr. George Day (Part 1)
HX360 CEO Roy Smythe spoke with Dr. George Day, an expert on the management of innovation—and HX360 Executive Program speaker—in a 3-part blog series on the science of innovation. Part 1 looks at innovation’s organizational structure. 

Infographic: What Does It Take To Be A Healthcare Innovation Leader?
Should one executive be the full-time innovation leader, or is a distributed model effective? Explore that question, as well as what distinguishes consistent growth leaders from laggards. 

Infographic: What will it take to overcome innovation obstacles in healthcare?
With risk-aversion, prior investments and a misaligned payment system in the way, how can true transformation occur? This infographic spells out how to overcome the most common barriers to innovation.

How to Overcome Healthcare Innovation Obstacles
A great deal of energy and discourse surround the topic of innovation in healthcare, and it’s clear that changing the healthcare delivery model will be difficult and time consuming. With risk-aversion, prior investments and a misaligned payment system standing in the way, how can we bring about true transformation? This complimentary HX360 Innovation Insights whitepaper explores these challenges and what we can do to overcome them.

Americans Have Forgotten What the Word 'Health' Means
How do we reconcile an increased interest in the concept of health while our general health seems to be deteriorating? Redefining health to include freedom from suffering, mental well-being, resilience and adaptability is a start.

Fighting Bad Guys With Health System Consolidation
Health system consolidation is often considered good for business, but is it good for delivery of care? Oddly enough, the Power Rangers and Transformers serve as solid examples when considering the potential benefits and drawbacks of consolidation.

Health Care's Current "Productivity Paradox"
Despite widespread EHR implementation, those experiencing increased productivity are the exception, not the rule. The concept of general purpose technology helps explain this gap and how we can close it.

VIDEO: What is the Future of Healthcare?
Attendees of the HX360 inaugural event at HIMSS15 offered perspectives on the future of healthcare for patients and providers. Patient engagement, mobility and clinical decision support all point toward a more connected experience for all.

What Healthcare and Airlines Have in Common
The parallels between the exam room and the cockpit are plentiful. HX360 CEO Roy Symthe notes the many similarities between these two industries, and where both stand when it comes to managing customer satisfaction.

HIMSS15: HX360 Takes Attendees to the Future of Human Health
The HX360 exhibit pavilion at HIMSS15 provided entrepreneurs, investors, providers, payers, healthcare stakeholders and new entrants in the market with ways to solve challenges that fall within three key themes: clinical workflow, care coordination and patient experience.

HIMSS15 Keynote Speaker Robert Mittendorf, MD, at HIMSS15
Robert Mittendorff, MD, HX360 keynote speaker at HIMSS15, talks key themes of healthcare in 2015, including care coordination, digital therapeutics and telemedicine.